- General Information
- Manufacturer
- Adtran
- Manufacturer Website Address
- http://www.adtran.com
- Brand Name
- Adtran
- Service Name
- ACES
- Product Type
- Service
ACES is a comprehensive and flexible installation service program designed to protect your network from unnecessary downtime. With ACES protection, if something goes wrong with the ADTRAN equipment, you can design the appropriate level of support from fully trained, ready-to-assist technical experts.
- Service Information
- Service Main Type
- Installation
- Service Sub Type
- Physical
- Service Description
- 9x5
- Service Details
- An ACES Field Service Engineer (FSE) installs ADTRAN and etc. hardware on a customer premise
- An ADTRAN Technical Support Engineer (TSE)/ACES Representative will review the application with the customer and the FSE prior to installation
- Once on site, the Engineer will mount, configure, and program the hardware
- Once installed, the FSE will test the contracted equipment to assure proper operation within the customer's network
- The FSE is backed up by the ACES Help Desk and ADTRAN TSE who can facilitate conference calls with all necessary personnel prior to and during the installation
- Installation must be scheduled with at least 5-business day notification before site visit. Installations requested in less time will be scheduled on a "best effort" basis and subject to an Expedite Fee
- On site installation completed in one visit
- Additional lead-time may be necessary for staging and shipment of hardware if necessary to preconfigure equipment at ADTRAN
- Installations performed during weekday evenings or Saturdays are subject to 150% Uplift
- Installations performed on Sunday's or Holidays are subject to a 200% Uplift
- Customer must provide access to the facility at the scheduled installation time. Any visits cancelled with less than three business days, or facilities not ready at scheduled time are subject to a Site Not Ready Fee
- If the install occurs between 8:00 a.m. and 5:00 p.m. on Monday through Friday and the day is not a holiday, then there are no extra charges
- Service Availability
- 9 x 5
- Service Response Time
- 5 Business Day
- Service Location
- On-site
- Service Duration
- 1 Incident
- Product Supported
- MX 2800