- General Information
- Manufacturer
- Adtran
- Manufacturer Website Address
- http://www.adtran.com
- Brand Name
- Adtran
- Service Name
- ACES
- Product Type
- Service
ACES is a comprehensive and flexible maintenance service program designed to protect your network from unnecessary downtime. With ACES protection, if something goes wrong with the ADTRAN equipment, you can design the appropriate level of support from fully trained, ready-to-assist technical experts.
- Service Information
- Service Main Type
- Maintenance
- Service Sub Type
- Physical
- Service Description
- 8x5
- Service Details
- 30-minute telephone response from time of customer call Monday-Friday 8:00am - 5:00pm (Customer Location Time)
- Delivery of replacement unit during the Next Business Day (NBD) Monday-Friday upon verification of hardware failure or problem
- Excludes holidays and weekends
- Provided Support
- Phone Support
- Service Availability
- 8 x 5
- Service Response Time
- Next Business Day - Replacement
- 30 Minute - Telephone Support
- Service Location
- On-site
- Service Duration
- 3 Year
- Product Supported
- MX 2800